Role: Verint Analysts
Location: O’Fallon, MO
Only USC / GC
· Serve as a consultant to the users requiring SME support in understanding the systems and interfaces
· Experience working with IVR systems – troubleshooting, designing, testing
· Understand the interfaces and provide a detailed view of the system to the business users
· Review and elaborate requirements
· Conduct an analysis of the requirements and perform impact assessments
· Analyze user behaviors and needs in order to recommend improvements to user experience.
· Conduct quality analysis of implementations
Bachelor’s/Master’s Degree in Engineering, preferably Computer Science/Engineering.