Verint Analyst

  • Job ID:OP-01-000013-000143
  • |
  • Open Since:Oct 05, 2020
  • City:O'Fallon
  • |
  • State:Missouri
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  • Country:United States Of America

Job Description:

Role: Verint Analysts
Location: O’Fallon, MO
Full Time
Only USC / GC 
 

Description:

·         Serve as a consultant to the users requiring SME support in understanding the systems and interfaces

·         Experience working with IVR systems – troubleshooting, designing, testing

·         Understand the interfaces and provide a detailed view of the system to the business users

·         Review and elaborate requirements

·         Conduct an analysis of the requirements and perform impact assessments

·         Analyze user behaviors and needs in order to recommend improvements to user experience.

·         Conduct quality analysis of implementations

Job Skills:

IVR, Verint

Minimum Experience:

8 Yrs

Education

Bachelor’s/Master’s Degree in Engineering, preferably Computer Science/Engineering.