Application Support - L1 / L2 Support scope includes:

• Monitoring the event alerts and notify to the concerned team and process the requests from the end users to level 3 support & respective development teams

• Monitor the availability of the database events like DB availability, Instance availability and the space availability of disk drives and file systems

• Monitor the database related activities, respond calls from the developments teams

• Monitor the backups and recovery errors

• Monitor the metric alerts, performance related issues like high CPU utilization, application performance and high memory utilization

• Activities also include monitoring and troubleshooting COTS (commercial off the shelf) and internally developed applications, and on occasion, working with vendor support

• Monitor and Support Remote Desktop connections

• Provide necessary technical support relating to various applications, system-level software, compilers, and other general computing applications

• Responsible for addressing or escalating any malfunctioning of applications or software systems

• Involved with the administration, configuration, installation, and version upgrading, and patching of assigned applications and all of its components

• Provide support during standard 8 business hours with on-call support outside of standard business hours if needed

• Application Support Lead will oversee the other support consultants as an added responsibility